Help
Email support@truckpassapp.com and a real person will get back to you, usually within one business day. Include your order number if it's about an order.
Customers
My order is wrong or never came
Talk to the truck first, since they can fix it on the spot or refund you from their app. If that doesn't work, email us with your order number.
When am I charged?
Your card is held when you order and charged only when the truck accepts. If the truck declines, the hold is released and you aren't charged.
I didn't get my sign-in code
Check your spam folder, wait a minute, and try again. If it still doesn't arrive, email us.
Trucks
How do I sign up my truck?
Download Truck Pass Owner, sign in with your email, add your menu, and set up payouts with Stripe. Or email us and we'll walk you through it.
How do payouts work?
Payments go to your own Stripe account. Stripe pays you out on the schedule you choose there.
Delete your account
You can delete your account in the app under Settings. Or email support@truckpassapp.com from the address you sign in with, with the subject "Delete my account", and we'll delete it within 30 days. We keep order and payment records that tax law requires us to keep; everything else is removed.